FAQ: What if I can't upload a file or there is an issue delivering a file?
I you have issues uploading files, please check the make sure the file size is within approved limits for the platform (50MB for attachments and 2G for zipped final project deliverable).
If files size is not the issue, make to disable pop-up blockers for TeamBrander or allow uploads/downloads through your Firewall/Anti-Virus protector from TeamBrander.
Sometimes cookies can hold on to a session. Refreshing your page and clearing your cookies may help.
Related Articles
FAQ: What are the approved file formats for TeamBrander?
File formats: JPEG, JPG, PNG, GIF, MP4, AVI, MOV and PDF
FAQ: Are there file size limits and how do buyers and sellers download files?
When you receive notifications via TeamBrander on-platform messaging, you have the option to download attached files from sellers and buyers. Buyers may provide photos for designs and sellers may share design concepts. TeamBrander on-platform ...
FAQ: How do buyers and sellers communicate?
Buyers that have questions about a creative sellers listing, experience, or proposed project can contact the seller via TeamBrander's on-platform messaging. Buyers can go the the listing page and click the Contact Me button to initiate a conversation ...
FAQ: Can buyers and sellers cancel an order?
Yes, both buyers and sellers can cancel an order from the time the order is placed and before the order design is approved and the order's final deliverable zip file is uploaded and shared with the buyer. Buyers receive a full refund of canceled ...
FAQ: Should buyers communicate and work with freelancers off the TeamBrander platform?
No, this is not allowed. During sign up, the Terms of Service clearly states these activities are not allowed. For the safety of all users, all payments are made through TeamBrander on the order page, and buyers pay for orders in advance. In some ...